FORD Motor Company, Customer care NOT

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FORD Motor Company, Customer care NOT

Postby carmen on Tue Nov 03, 2009 11:03 am

Hello
Is there anyone that can help me?
I purchased a BRAND NEW Transit Sportvan from Peoples in Bootle. We were in a hurry when we collected this van as we were trading at The Gold cup at Olton Park. Cut a long story short due to show ect when we finally washed the van and inspected it, it was two weeks later at the time of washing the paint on the rear wheel arch started to come off, revealing some sort of filler.
We then inspected the rest of the vehicle and it became apparent that the drivers door had been repaired, the two rear doors had been repaired and still needed repairing, and that the complete passengers side had been very badly repaired.

We then took the vehicle back to peoples and asked them to replace it for a new one of the same spec. they refused to do this and insisted we had to have it repaired, after 6 weeks of them having our van and me insisting we wanted a replacement vehicle. Peoples then decided that they would offer me a Full refund or a repair and gave me 5 days to decided after taking 6 weeks to come to that decision. I asked them to confirm how they were going to repair the vehicle and they refused to confirm what they were going to do telling me it is none of my business that is between them and ford warranty.

To repair this vehicle to as new standard the complete rear passengers side panel would need to be replaced however peoples would not confirm. We searched for a new van but due to the fact we had a good deal on ours it was going to cost us another £5000 to replace our van like for like. I asked ford if they would be able to help me out with the cost of a new van and they refused basically telling me take your full refund and go away. I explained what we do and that we do car shows all year and that we are Ford RS owners club members ect and they still refused.

We haven’t had a van for 7 weeks and ford will not give us a curtsey vehicle as warranty will not pay for one and we have been backed into a corner and have to have the van repaired.
We confirm that we are willing to have the vehicle repaired but NOT at peoples so we collected the van and took it to another ford dealership in Oswestry. As a warranty claim had already been made they had a copy of Peoples paint path which confirmed all they were going to do is rub the passengers side down and fill it with filler and the same with the rear doors.

As this infringes the terms of a new vehicle they officially are not allowed to do this however ford warranty had agreed to it. We are now back to square one as the other dealership have confirmed the only way to repair it is to remove the panels which would mean cutting seals which again infringes the terms of a new vehicle. So ford have now decided that they need to send someone out to inspect the van which is what I asked them to do 7 weeks ago.
We are now back to square one and still without a vehicle.....
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Re: FORD Motor Company, Customer care NOT

Postby Ivor Bigtruck on Tue Nov 03, 2009 7:21 pm

Go get yourself a Merc Sprinter. Mine has now done 280,000 miles on multi drop work, all stop / start, and has never, touch wood, missed a beat. 'Y' reg now, looking a bit tatty, but mechanically its still as good as new. Driver loves it too, and the newer ones are better!
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Re: FORD Motor Company, Customer care NOT

Postby norfolkcaravanner on Tue Nov 03, 2009 9:39 pm

All is revealed !!!!!!....the Bigtruck is a White Van Man....reading from clipboard at 80mph...whilst mobile stuck to ear.....2 inches behind the car in front of him and its pissing down......burger on lap....mug of tea on top of dashboard along with 30 old copies of The Sun and The Daily Sport....
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Re: FORD Motor Company, Customer care NOT

Postby carmen on Wed Nov 04, 2009 2:40 pm

Yeh thanks guys
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Re: FORD Motor Company, Customer care NOT

Postby Ivor Bigtruck on Fri Nov 06, 2009 10:17 pm

norfolkcaravanner wrote:All is revealed !!!!!!....the Bigtruck is a White Van Man....reading from clipboard at 80mph...whilst mobile stuck to ear.....2 inches behind the car in front of him and its pissing down......burger on lap....mug of tea on top of dashboard along with 30 old copies of The Sun and The Daily Sport....


No, not quite right there Norky.

The van is driven by my employed driver, Mr. Hugh van Driver, on a night run, and there is nowhere on his route to get a burger at 3am!

As for myself, well I can be found in the 460bhp 6x2 Merc Actros, running at 44 tonnes with a triaxle trailer, reading the road and only drinking coffee (occasionally shouting at velosipedophiles and squirting them with water from a recently installed screen wash nozzle fixed under the nearside front step panel. Much better than the old washing up liquid bottle used to be! Happy days!).

As for newspapers, I used to 'aquire' the Sun sometimes to read Richard Littlejohn's page, but since he is now at the Mail, I 'aquire' that now instead.

Delivered to a depot today and someone'd left a copy of the Mirror behind, so I had a quick look through it. What a load of old communist bollocks it is as well. If they had their way everyone would be out on strike. Truly a paper for those without a brain, or at least the power of rational thought. Took it into the shithouse and hung it up on the wall where, so I thought, it could be put to some use, but someone told me that if used for this purpose, you would wipe more shit on than wipe off!

One twat writing in this wrag had the f****** audacity and effrontery to suggest that 'workers' who go on strike in a recession to punish their bosses, and to stand up to these wicked tyrants of capitalism, are as brave as front line troops serving their country in Afghanistan, the wanker!

And people pay good money to read this shit! Unbelievable!
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